Happiness Guarantee

At Pavé, our goal is to make you, our customer, happy. What better way to do this then with a happiness guarantee? We realize many people are visual and may have difficulty conceptualizing design ideas. That is why we take several steps to make you feel comfortable with your design and the custom jewelry process. Along with detailed sketches we also give you the exact wax model of your piece to try on. We have seen the results of hundreds of creations and that is why we are confident that you will love your new piece of jewelry.

If at any point you are not happy with the design we encourage you to voice your concerns. We can make changes to renderings as well as wax models. We can even make some changes to finished jewelry but we prefer to do it before it gets to that point. We will make every accommodation to give you exactly what you want. 

After completing hundreds of custom designs we have only had to make changes to a finished piece of jewelry a few times. We believe that it is a testament to the quality of our work and the attention we give to each and every customer and their designs.  

You won’t see the “No Returns on Custom Jewelry” on Pavé receipts that you see from other custom jewelers. And you won’t pay more to make changes if at any point you are unhappy with your piece. Bottom line... you don't like it, we'll fix it. If you still don't like it, you don't have to buy it.

Where else in Bend can you find a guarantee like that?